Testimonials

We have gathered 100’s of testimonials over the years mostly very good or excellent.  Occasionally we get things wrong and when we do we try very hard to put things right and quickly.  After all we only find out how good customer service really is when it is needed or when things go wrong.

Trust Pilot Independent Reviews

We have just started to collect reviews on the well known Trustpilot site and so don’t have that many yet.   Just click on either image to take you to our reviews.

Review Centre Independent Reviews

We were using Review Centre for a year and have 30 x 5* reviews and one 2* from a customer whom were we unfortunately not able to satisfy despite our best efforts.  Just click on either image to take you to our reviews.

Testmimonials From Our Old Site

We have ported a few pages of testimonials across from our old site since it will take a little time to build up new reviews at the Review Centre.

Testimonial by: allan hooker	18/03/2016
Hi Nicki Fantastic response from yourself & Lise Thank you
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Testimonial by: Tony Thurston	11/03/2016
From the time I checked out Hunter Fans a few years ago, through ordering, delivery and sometime later for some support and assistance, this company has far exceeded my expectations. Niki who i have spoken to on several occasions has always quickly responded and her level of customer service and communication is a credit to the company. Thanks again…
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Testimonial by: Rob Smith	01/06/2015
I have spoken to Nicki recently and 4 years ago. Her advice is always straight to the point and clear. Thank you. p.s. Hunter fans are the best.
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Testimonial by: Michael Roche	01/05/2015
I would also like to say that I would recommend your company highly. The customer service you provided even though I had not purchased anything recently was exceptional.
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Testimonial by: Veronica Hodgson	27/10/2014
I ordered 3 Vegalight fans for my new house in Crete. Niki handled my order and last minute change to the delivery address in Crete with a very personal and friendly manner combined with efficient service that was so refreshing – lovely to deal with and the fans arrived in under two weeks.
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Testimonial by: Neil Cushin	08/10/2014
Once sgain Niki many thanks for all efforts. Much appreciated. Have a nice weekend. Rgds, Neil
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Testimonial by: Neil Cushin	08/10/2014
A million thanks Niki for your efforts in such a speedy dispatch of said receiver. It arrived the following day – Saturday. Amazing, what a refreshing pleasure dealing with such people as yourself. Within the hour I had the new receiver fitted. With baited breath I tried all switches on the controller? All worked first time, just as they should. A resounding success. In my relief at being back up & running so soon, it was not lost on me your informed judgement that it was indeed a defective receiver and also the invaluable assistance of your son Craig who gave such professional insight and guidance. As stated, it has been an absolute pleasure in dealing with Hunter fans and yourself in particular. Please convey to Craig too, my sincere thanks for his assistance and input without which would have made for a much more demanding task. Have a great week Niki, once again a million sincere thanks’
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Testimonial by: Dick Kilkelly	22/09/2014
Niki the fan has arrived great service thanks dick kilkelly
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Testimonial by: Caroline Tucker	18/09/2014
Having decided to buy a ceiling fan, my Dad recommended Hunter Fan as, in his words ‘the Lady was very helpful on the phone’. I have to agree. Niki was amazing and I am very grateful for her patience and help. Fan arrived promptly as promised and does the job. Its really well made, blows a storm on its highest setting and is very quiet on its lowest. It comes with a light, reverse action and remote control. Only bad point… to the Manger of Hunter Fans…., how can you charge so much for a spare remote control? Its not fancy, or digital or metal. Its plastic with a few buttons. But its a quarter of the cost of the fan!!! Please review!!
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Testimonial by: George Jay Higgins	25/08/2014
I live in New Orleans, La. USA. Mrs. Niki Clegg worked tirelessly with me to resolve a problem with a fan discontinued in the US but still available in the UK. She could not have been nicer or more helpful. Thanks to all at Hunter Fan Ltd.
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Testimonial by: Sydney Jenkins	25/05/2011
18 June 2008 17:16 Sales RE: Thank All Your Staff Well I just want to say a very big thank you for all your help in sending me a new fan it is working just great. It is the best fan that i have had to keep me cool and it looks just great in my kitchen. So will you please say a big thank you to all your sales Dept and it was lovely to talk to such helpfull staff. So once more thank you yours S JENKINS CORNWALL
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Testimonial by: Ken Verness	25/05/2011
23 June 2008 14:17 To: Peter lloyd RE: Customer appreciation My name is Ken Verness from Hampshire. I ordered a fan from your Craig Stubbington yesterday (June 1st) and was aware I had ordered if after 11.00 am. I am phoning to say how impressed and pleased I am that I received the fan at my home this morning(June 2nd) as my wife just called me to let me know. I am very impresses so I wanted to thank you for all your help Craig and for organizing it for me. I will certainly be coming back to you. Ken Verness
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Testimonial by: Philip Morris	25/05/2011
23 June 2008 18:23 Dear Ms Vaughan, Thank you for your order acknowledgement and I look forward to receiving same in the near future. Whilst writing I would just like to comment on the excellent customer service given by Craig at your sales office. He was most helpful both on the technical and sales side of the process which resulted in us purchasing the 1886 Series. Thanks once again Yours sincerely, Philip Morris
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Testimonial by: Helen and Richard Penney	25/05/2011
03 July 2008 09:09 Re: Replacement Receiver The replacement receiver was put in by our electrician, so the fan is in working order again. Our thanks to you and Nicky for all your help and advice. The faulty receiver has been mailed to you by special delivery – and if the Royal mail are as quick to deliver mail as they are to close village post offices [like ours!], you should receive it tomorrow morning. Thank you again Richard Penney
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Testimonial by: Philip Morris	25/05/2011
Philip Morris 20 July 2008 22:14 Subject: 1886 Series Fan I would be grateful if you could pass the attached photos with my thanks to Craig and the team at your Basingstoke office with my thanks. The fan looks great in our new conservatory and is working really well, not a sound and not a wobble. The design of the fan really complements the look of our new Amdiga conservatory and we are absolutely delighted. A wonderful product and excellent service to boot My very best regards, Philip
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Testimonial by: Joachim DSouza	25/05/2011
Dear Niki, Thank you very much for the excellent service you provided since i decided to purchase the fans and the shipping. I can never think of better service than this one. Shall inform you once the goods are reached.With Best Regards -Joachim DSouza, Qatar, Arabian Gulf
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Testimonial by: Roger Buhlman	25/05/2011
20 July 2008 09:54 Re: noisy fan Hello Craig, Many thanks for the replacement fan, which I have installed and which is working well. Fantastic service!! After dispatching the old fan back to you, I realized that unfortunately I hadn’t put one of my packages in the box. (My excuse is because I became a Grandfather to a baby girl that morning, and my mind was elsewhere). I have now made up a small package consisting of the large and small vertical poles, the ceiling mount plate, three rubber bushes, and assorted screws. I’ll dispatch these back to you tomorrow, along with my apologies. rgds. Roger.C.Buhlman.
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Testimonial by: Stuart Cottram	25/05/2011
30 July 2008 20:55 Delivered promptly, fitted tonight and it is brilliant. Should have swapped the cheap one out ages ago. Thank you, Stuart Cottam
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Testimonial by: Paul	25/05/2011
30 July 2008 16:02 Re: replacement part for Carera II ceiling fan Thanks Craig ! That’s fast and efficient service ! I just tried what you said and the fan works just as you said, which is good news, so yes please, can we order the control box . Many thanks again Paul
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Testimonial by: Jim McGill	23/05/2011
12 September 2008 16:49 Hi Craig just to let you know that I recieved the speed control capacitor this morning and my electrician friend has just finished installing it this afternoon and hey presto you were right the fan is now working perfectly on all 3 speeds. My electrician friend has told me that it is the best ceiling fan he has ever seen never mind fitted and I must admit that when my father had it I never paid it much heed but now that I have it you just know by operating it what a quality piece of kit it is. So I cannot thank you enough for helping me out with my plight it has been a real pleasure finding a real gentleman much like my-self on the net to do business with and if there may be anything at all that I can help you with please do not hesitate to call or e-mail me anytime Regards and best wishes Jim Mcgill.
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Testimonial by: Anita Smith	23/05/2011
15 September 2008 11:40 Hi Niki Just wanted to let you know all bits arrived- thanks for your help. Thanks Niki That’s great, thanks for being so efficient! Regards Anita Smith
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Testimonial by: Joan Schwalbe		23/05/2011
21 October 2008 11:07 I purchased a Brighton and also AFC Star fan for the bedroom which I am pleased to say is working fine. I’m delighted with both fans and am very pleased to say that my husband is too. I know that we have not had much of a summer but the bedroom does get hot and the fan has been a godsend, much better than a floor standing fan. Yours sincerely, Joan Schwalbe.
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Testimonial by: Graham Woodward	23/05/2011
21 November 2008 16:05 RE:Thank You Hi Niki The decorators have finally finished (well almost!) and the electrician has just installed the new Hunter fan in my loft conversion. This is just a quick note to say “thank you” for all your help in choosing the fan and getting the wiring and installation details to me while the electrician was on site. It’s nice to deal with a company who do as they say and take customer service to mean just that. It’s been a pleasure dealing with you – thanks again. Regards Graham Woodward
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Testimonial by: Eithne McKinnell	23/05/2011
11 December 2008 18:04 Just a quick note to say thank you for your help, I was impressed that you recognised the fan, hope your boss appreciates you and gives you a fat bonus for Christmas Eithne McKinnell
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Testimonial by: Davis Dunkle	23/05/2011
18 March 2009 13:51 Fans Have Arrived! Hi Nikki, The fans arrived about 30mins after your email to say they would be there today. Please let me complement you on the very high standard of customer care provided by yourself and how pleased I have been with the whole buying process with The American Fan Company. I will have no hesitation in recommending you to my friends. Many thanks again. Regards David
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Testimonial by: Nick Mason	23/05/2011
16 April 2009 21:41 Hi Niki, You deserve extra points for answering so promptly – I didn’t expect to hear until the holiday was over. Customers do remember when companies respond quickly and your response was exemplary. Thank you again. Best Wishes, Nick
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Testimonial by: Robert Fitzsimmons	23/05/2011
23 April 2009 06:46 Niki, The extension bars arrived yesterday afternoon. We now have everything. Thank you for your splendid customer service on my very small order. I really appreciate the great customer service you provided me. VR, Robert J. Fitzsimmons, AIA Project Manager ~ TCMO
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Testimonial by: Alan Bridge	23/05/2011
01 May 2009 08:46 Re: Carera fan installation. Hi Niki Fan received and installed many thanks. Works superbly. Kind Regards Alan Bridge FAB
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Testimonial by: Robert Eyre	23/05/2011
29 May 2009 15:42 Niki, Just a quick thank you for your effort in sorting the industrie I fan for me. The canopy and wiring loom you sent are both compatible and the fan is working fine, Thanks again, Rob.
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Testimonial by: Steve and Nikki Cowell	23/05/2011
26 June 2009 14:30 > “We have dealt with The American Fan Company on many occasions and have found them outstanding in all aspects of service and customer care. We would not hesitate to recommend them to anyone and please don’t consider buying a fan unless it’s a Hunter, they are the very best you can buy and worth every penny. ?Faultless!!” Steve & Nikki Cowell (Homes in Cornwall & Southern Spain)
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Testimonial by: Eric O’Connor	23/05/2011
26 June 2009 17:52 Re: Light adaptor Good afternoon Craig, I have now installed the new part supplied by Ted and the light is working fine. I would like to express my appreciation to you for your efforts in finding a solution to my problem. I would ask you to forward this email on to Ted confirming the solution and in particular thanking him and Hunter fans for adopting this commercial approach to a customer problem. I am very conscious of the age of our fan unit and many companies would have walked away from the issue. So once again many thanks to The American Fan company and Hunter Fans in the United States for their joint efforts in resolving our problem. Regards Eric O’Connor
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Testimonial by: Barry Connell		23/05/2011
01 July 2009 12:31 RE: Order Number: BC75RW10000157 Hello Niki, Just confirm we received the fan yesterday and we are waiting for our friendly local electrician to install. You caught us by surprise as we did not expect delivery so quickly after our order on 28 Jun 09. Thank you for a first class service. Regards Barry Connell
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Testimonial by: Joseph Anderson	23/05/2011
02 July 2009 20:38 RE: Order Number: JA54EX10000166 Dear Niki, You are very efficient – received goods yesterday and fitted in the evening – I wish I had more business with you – Thanks – Joe.
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Testimonial by: Peter	23/05/2011
March 2nd 2010 Niki the fans we have are now installed and look lovely, many thanks for your help. many thanks – Peter
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Testimonial by: Robert Reid	23/05/2011
01 March 2010 17:36 Re: Ceiling Fan / Light: Lamp holder part Hi Nicky Can confirm receipt of the items sent… Now successfully installed and all is working GREAT)))) Thanks for your diligence, much appreciated Best Robert
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Testimonial by: Brian Smith	23/05/2011
26 January 2010 15:35 To: Craig Stubbington Re: technical support Once you had confirmed the links should be in positions 1,2 & 3 I tried them again and Hey Presto! it works. Although I had tried all the combination of positions for the 3 links they must not have been connecting properly previously. I can’t thank you enough for a very efficient service. You saved me a not inconsiderable amount of money for a new remote but more important was the manner in which you dealt with the situation. A great credit to you. Many thanks Brian Smith
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Testimonial by: Rob Price	23/05/2011
11 January 2010 15:47 Hi Craig, I managed to take the remote controller out of the system, which instantly stopped the buzzing. When I put the fan back up on the ceiling it wobbles slightly now but I think that may be cause I haven’t use the level to put it up properly (it’s not like I’m using the fan in this weather???). Thanks very much for all the help, you restored my faith in Hunter fans!! Robert Price Bridge Inspector Kettering, Northamptonshire
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Testimonial by: Stan Nicholls	23/05/2011
10 November 2009 09:18 Re: Advice Required on Lighting Kit Dear Niki, Thank you once again for all of your help and just to let you know I have just ordered the Scavo fitting. I have rarely encountered such a helpful person when enquiring about any product from any company – you are a credit to Hunter fans and I would be grateful if you would forward this email to your manager please as it is only right that he or she knows just how much your customers appreciate such good service. Once again, very many thanks. Kind Regards, Stan Nicholls.
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Testimonial by: Jayne Ellis	23/05/2011
23 April 2010 14:38 Hi Craig Thanks for the info regarding my fan – you were very helpful. I will order a new receiver online. Many thanks Jayne
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Testimonial by: Ralf Genthe	23/05/2011
May 11th 2010 Got it, fixed it working beautifully. Thank you for your help Ralf Genthe
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Testimonial by: Anne Flint	23/05/2011
08 June 2010 11:06 RE: Technical Support Rapid response, thanks Craig. Kind regards Anne
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Testimonial by: Jackie Sedler		23/05/2011
22 June 2010 22:28 Thanks a bunch for your help! You’ve been terrific!
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Testimonial by: Godwin Migneco	23/05/2011
28 June 2010 18:26 Hi Niki, Thanks for your support, the three numbers I obtained from the label at the back of the motor are: Model: 94122, another number is : 2007. Thanks once again for your understanding. Regards Godwin
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Testimonial by: Dave Haedicke	23/05/2011
Sent: 13 July 2010 12:44 To: Niki Clegg Subject: RE: New Ceiling Fan Hi Niki: Thanks for your quick response. Dave
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Testimonial by: Sheila Golding	23/05/2011
19 July 2010 09:54 Hi I am wanting to recommend you to a friend here in Cabrera, Spain, and I can’t find details of your phone number and website. Can you let me know as soon as poss please, as they want a quick order My fans are on as I write. regards Sheila Golding
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Testimonial by: Nick Duffell	23/05/2011
28 July 2010 13:01 Niki, It has just arrived and looks good. THANKS, NIKI, Nick Duffell
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Testimonial by: Stuart McCabe	23/05/2011
06 August 2010 08:20 Just thought I’d let you know they are up & running and looking good – thanks for your help All the Best Stuart
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Testimonial by: Peter O’leary	23/05/2011
18 August 2010 16:53 Information / Help Hi Niki, Just to let you know that the fan and light kit have arrived. Thanks again for your help and efficiency, Best Regards, Peter.
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Testimonial by: Jenny Sumler	23/05/2011
25 August 2010 20:00 Fans to Malta Hi Niki, Just to let you know the fans arrived on Monday evening. Thanks again for all your help. Kind regards Jenny
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Testimonial by: Terry	23/05/2011
27 August 2010 10:24 Hi Niki I would just like to let you know that we received our order from you yesterday afternoon. Many thanks again for all your help. Have a lovely weekend as the mother of the bride! Best regards Terry
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Testimonial by: Lesette Fletcher	23/05/2011
03 September 2010 18:34 Thank you for your help & excellent service. The parcel arrived today as quoted …….. brilliant. And the fan now works again. regards Lesette
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Testimonial by: Terry	23/05/2011
Sent: 04 September 2010 13:37 Hi Niki We had the fan installed by our electrician yesterday/Friday and it all seems to be working well. It is so much quieter than our previous fan – wonderful! Thank you. Best regards Terry
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Testimonial by: Mark Southwell	23/05/2011
08 November 2010 19:53 Hi Niki Just a quick e mail to say thanks for all the info , I ordered the fan at the weekend and it turned up today. Many Thanks Mark Southwell
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Testimonial by: Dr Zion Singer	23/05/2011
Sent: 22 November 2010 12:28 Subject: MY HUNTER FAN PURCHASE FOR CYPRUS DEAR NIKI, THANKS FOR YOUR HELP, PATIENCE AND ATTITUDE. YOU’VE BEEN OF GREAT HELP… MY SHOPPING LIST INCLUDES TWO OUTDOOR ELEMENTS HUNTER FANS, WHITE,WITH LIGHT AND WHITE BLADES, MODEL 24144, 52 INCH THANK YOU AGAIN AND WAITING TO GET THE GOODS AT YR. EARLIEST CONVENIENCE. DR. ZION SINGER LIMASSOL
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Testimonial by: Camilla Matthews	23/05/2011
date 1 December 2010 12:43 Hunter Fan How very efficient you are Niki, what a great company you are and I will recommend you whenever I can on the island. Thank you for the update, Greece is feeling the pinch!! If we get a phone call I’ll let you know. Best wishes Camilla ————-
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Testimonial by: Mindaugas Puplevicius	23/05/2011
Date 16 February 2011 13:34 subject Re: Hunter Salinas Hi, I’m really glad to work with you for this sale because you were the first who helped me and my opinion about Hunter company now is only stronger than before. I can have the only best words for you: THANK YOU for help and support! Hunter England can be proud that they have you in their team. Mindaugas
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Testimonial by: Stephen Singer	23/05/2011
Thank you Craig for your efficiency and good customer service. All the best, Stephen Singer
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Testimonial by: A Saunders	03/05/2011
In sourcing a ceiling fan for my room I looked at a number of on-line and off-line stores. The Hunter Fan Company provided me with the information and the product that was right for my room, and now installed they have been spot on. With the excellent technical expertise provided by the Hunter Fan Co I got the best possible solution. Great advice, great product and prompt delivery many thanks.
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Testimonial by: Terry Ryder	19/04/2011
Many thanks for the great service. The replacement fan arrived with no fuss and works a treat. We would have no hesitation in recommending you to our friends.
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